WORKFORCE DIVERSITY AND EMPLOYEE PERFORMANCE IN TELECOMMUNICATION COMPANIES IN NIGERIA: CAN SELF EFFICACY ACCENTUATE THE RELATIONSHIP?

Authors

  • Mustapha A. Hauwa Ph.D Ahmadu Bello University Zaria
  • Ojeleye Y. Calvin Ph.D Ahmadu Bello University Zaria
  • Salami Afolabi

Keywords:

Age diversity, Employee performance, Ethnic diversity, Gender diversity, Workforce diversity

Abstract

This study examines the complex interplay of workplace diversity, self-efficacy, and employee performance at telecommunications firms located in Zaria. The research adopts a cross-sectional approach. The research especially examines the characteristics of workplace diversity, including age, ethnic, and gender diversity. The study used a census sample technique, which includes a total of 59 workers. The results demonstrate strong and meaningful correlations between workplace diversity characteristics, such as age, ethnicity, and gender, and employee performance. Age diversity, ethnic diversity, and gender diversity have a good impact on staff performance in the telecommunications company. However, the research delves further into these direct connections by examining the moderating influence of self-efficacy on these interactions. The findings indicate that self-efficacy significantly influences the relationship between workplace diversity and employee performance. Individuals that possess greater degrees of self-efficacy are more inclined to use the beneficial impacts of diversity, hence converting it into improved performance results. This implies that fostering self-confidence and belief in one’s abilities among workers might enhance the advantages gained from a varied working setting. The practical consequences for management are acknowledging the complex nature of diversity and promoting self-confidence among personnel. Organizations may cultivate a more inclusive and productive work environment in the telecommunications sector by comprehending and actively advocating for self-efficacy, which allows them to leverage the beneficial impact of workplace diversity on employee performance.

Author Biographies

Mustapha A. Hauwa Ph.D, Ahmadu Bello University Zaria

Department of Business of Administration,
ABU Business School, Ahmadu Bello University Zaria

Ojeleye Y. Calvin Ph.D, Ahmadu Bello University Zaria

Department of Business of Administration,
ABU Business School, Ahmadu Bello University Zaria

Salami Afolabi

Clinton School of Public Service,
University of Arkansas Little Rock, Arkansas United States

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Published

2024-03-18

How to Cite

Mustapha, A. H., Ojeleye, Y. C., & Afolabi, S. (2024). WORKFORCE DIVERSITY AND EMPLOYEE PERFORMANCE IN TELECOMMUNICATION COMPANIES IN NIGERIA: CAN SELF EFFICACY ACCENTUATE THE RELATIONSHIP? . FUW-International Journal of Management and Social Sciences, 9(1), 44–67. Retrieved from https://fuw-ijmss.com.ng/index.php/fijmss/article/view/63